We’re here to help

Support that keeps things moving.

Find quick answers below, or send our team a note. We’ll use your message to understand the issue and help you get back to your routine.

Contact

Talk to the RiRi team.

For account questions, safety concerns, accessibility feedback, purchase issues, or privacy requests, email us at:

Please include the email used for your RiRi account and a clear description of what happened. Never send a password or payment card number.

Frequently asked

Answers to common questions.

How do I publish a post?

Complete a habit check-in first. Once the check-in is saved, you can add a reflection and optional photo, video, or audio before sharing it with the community.

Why can’t I see my purchase balance yet?

Open Wallet and allow the store to finish loading. If a purchase was successful but your balance has not updated, keep your receipt details and contact . Do not buy the same item again while we investigate.

How do coins and makeup tickets work?

Coins are in-app credits. You can exchange 100 coins for one makeup ticket, then use a ticket to restore an eligible missed check-in. Purchases are processed by the relevant app store.

How do I report or block someone?

Use the report option on the relevant post, comment, message, or profile. You can also block a user to change what you see. If you need help with a safety issue, email us with the relevant context.

How do I delete my account?

Open Settings in the app, choose Account & deletion, and follow the confirmation steps. You can also email for help with the process.